Refund & Cancellation Policy

This policy explains our approach to refunds and cancellations for paid products on Agriexchange.com — including Pro and Diamond memberships, advertising banners, promoted listings, and any other one-off purchase. Please read it carefully before completing a purchase.

By purchasing a subscription or paid feature, you confirm that you have read, understood, and accepted this Refund Policy along with our Terms of Service.

All subscription payments are final and non-refundable once the subscription is active. This includes monthly and annual plans. We do not provide partial refunds for unused time on a billing cycle.

You may cancel your subscription at any time. When you cancel:

• Your plan remains active until the end of the current billing period.
• You will not be charged again on the next renewal date.
• Access to Pro / Diamond features ends when the period ends.
• Your listings, watchlist, messages and account remain intact — you simply revert to the Basic tier.

To cancel, go to your Dashboard and manage your billing, or contact us at support@agriexchange.com.

Banner advertisements and promoted-listing placements are sold for fixed time windows (e.g. one or more weeks). Once a placement has gone live, the fee is non-refundable.

If your creative is rejected during moderation and you do not resubmit an acceptable replacement, we will refund the placement fee in full.

We may issue a refund at our discretion in the following situations:

• Duplicate charge — you were billed twice for the same subscription period due to a technical error.
• Unauthorised charge — a payment was made without your authorisation (please also contact your bank).
• Service unavailable — the platform was inaccessible for a prolonged period due to a fault on our side, and you did not receive the paid features.
• Legal requirement — where consumer-protection law in your jurisdiction requires a refund we are not otherwise offering.

Requests must be submitted within 14 days of the charge and include your account email and the transaction reference.

Please contact us before initiating a chargeback with your bank or card issuer — most issues can be resolved quickly through support. Accounts with unresolved chargebacks may be suspended pending review.

Email us at support@agriexchange.com with:

• The email address on your AgriEx account
• The date and amount of the charge
• The Stripe or card reference (if you have it)
• A short explanation of the reason for the request

We aim to respond to refund requests within less than 2 weeks. Approved refunds are returned to the original payment method and may take a further 5–10 business days to appear.

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, communicated by email. The version in force at the time of your purchase governs that purchase.

Questions about this policy? Reach out via our Contact page or email support@agriexchange.com.